LFAS, it’s not an acronym to use in a text. This is an acronym Patrick Maloney, CEO from DS & B shared with another participant as an effective method for resolution with a customer. Personally, I believe it transcends customer service and would work in leadership, parenting, and life as well. Listen. Take the time to fully understand the other person’s point of view. This means… View Article
We can learn a lot from trees. When we think of strength, we often equate it to something like an oak tree. It’s been referenced as a tiny acorn growing into a “mighty oak” through many childhood stories. When people build, they use oak because it is hard, sturdy and strong. They’d never consider using a soft wood for flooring when building something to last, it just won’t work. Yet think about when it’s storming… View Article
Some things give you hope, inspiration and courage; this is the case for me with new beginnings. Some people offer you hope, inspiration and courage; this is the case for me with many people. I wrote about them (blog #324 Giving Is Contagious) and sent a private email to them last week letting them know. As we embark upon… View Article
Jim Collins talks about the “Stockdale Paradox” in his books. It’s a fitting paradigm right now. The “Stockdale Paradox” is based on Admiral Stockdale who was a prisoner of war in the “Hanoi Hilton” for over eight years. When Collins had the gift of interviewing him, he prepared for the meeting by reading the Admiral’s… View Article
Support. You don’t always know you need it until people remind you. I am struck today by the authentic support I am surrounded by and appreciating the people who offer it consistently over time. Many people say supportive things, they’ve learned the right words. Others, they live the words and change the world. To the… View Article
Sometimes you need to embrace it all. Even the unruly, unmanageable dead ends. We all needed a haircut. The yard needed raking. We needed to cut expenses at home and work, and though we always had the opportunity to work from home, being thrown into it changed our worlds. When you realize things will not… View Article
When your days blend, it’s time to create transitions. When we wake up, leave our home, drive, walk, bus or bike ourselves to work, arrive, and get settled, transitions are happening. The same occurs when we leave a meeting to attend another meeting in another city, conference room or building. When your days are in the same location all… View Article
In a meeting this past week, one of my wise friends referenced the term “AFGO” offering a wonderful opportunity to laugh amidst the challenges of the week. AFGO, if you’re unfamiliar is an acronym for the phrase “Another Fucking Growth Opportunity” which describes how many of us are working with the abundance of challenges coming… View Article
Uncertainty isn’t good for human beings. Too much of it and we’re all subject to a range of emotions we didn’t ask for. Welcome to Spring 2020! What can you do? Here’s a method to learn to catch yourself and manage your emotional health as it’s happening: If you think of time on a continuum… View Article
“Be exceedingly human.” This quote from Patrick Lencioni perfectly encapsulates how to lead during this time in history. It’s more important to be clear than certain. No one has been through this and no one has the road map. How can you narrow your focus and stay true to your core business? Why do you exist as an organization? Who are… View Article
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Communication Catalyzer Bundle: Winning Strategies for Stress-Free Communication