October 20, 2020 7:00 am Published by

What could possibly go wrong? 

It’s a beautiful fall day, I’ve returned from a rare trip out east for work and my computer had been acting up the week prior. Thanks to the magic of how tech works these days, our amazing IT partner works on my system remotely and pronounces my system at my home office “fixed” while I’m away. 

What could possibly go wrong? 

I have a few hours the evening prior to two important digital presentations, so I venture into my office to see how my system is working.  

Every password is no longer saved, Zoom needs some updating and adjustments, I need to work for a few hours to get the basics working again, and it doesn’t feel like a great welcome home with the workload awaiting me post travels. 

I wake up early to prepare more fully, test my mic and speakers and all seems to be working well. Then the participants show up and they can’t hear me. It all tests out on my side…what? 

We muddle through the fix and after signing off and back onto Zoom and we barely start on time despite my hours of prep to ensure no issues. It turns out terrifically, though started with stress. 

Move to a short break and the second presentation for hundreds of participants for a major client. We check in and all is working well. It’s a sunny, beautiful fall day outside. 75 degrees and no issues to mention, we worked out the bugs during my earlier workshop, right? 

6 minutes into the presentation, the power goes out. After the panic as I’m unsure if it’s our house or a power outage, I confirm it’s an outage and text my counterparts in the workshop to let them know I’m switching to my phone and tablet. We pick up with a minimal interruption, the power comes on after 30 minutes and we didn’t lose a participant.  

Though the day was far from seamless, I believe it worked because we’ve learned to expect curveballs in 2020. No time for surprise or latency, life throws us challenges with such frequency we’ve learned to take a breath and seek the next action step. Why? Because certainty emerges from action.  

Remember to act your way to better thinking, not the other way around.