When someone complains, what’s really happening? When we complain it’s because we had different expectations in mind. If you can pause to think, you’ll realize every complaint is a veiled request. When we’re unable to reframe our irritation into a request, we comment about what’s wrong, missing, or shouldn’t be happening the way it is… View Article
As I led our leadership and management communication workshop last week, I was reminded again of the Clarity Break’s power. Whether you call it a Clarity Break, thinking time, or time to work on your business, having space in your week to pause and reflect is critical if you want to be a great leader. … View Article
As we enter Q4 and gear up for a busy few months filled with year-end goals, deadlines, and of course the holiday season, I’m using gratitude to keep me present, end the year strong, and enjoy the ride. It’s easy to get consumed with our to-do lists, what’s not working, and what we’d intended to… View Article
We all know the value of hard data, how numbers and measurables help to keep emotions, opinions, and subjectivity in check as we consider all parts of our decisions. It isn’t, however, the only kind of data. Intuitive data, or gut instinct, is critical for leaders. Too often, we negate our “gut instinct” because we… View Article
Life has its ups and downs, and we all face those seasons where it seems like nothing is going our way. Over the years (and after my own fair share of seasons like this!) I’ve learned a practice that always helps my perspective: giving what I need to others. Am I looking for support? I… View Article
As I reflect on profound wisdom I heard in a recent discussion, I’m reminded again of the power of believing in ourselves. Without self-belief, our dreams become hopes with no action behind them, and we never take the risks that lead to growth. To excel in business, life, and really anything, we must first trust… View Article
Accountability is the driving force behind Intentional Greatness®. To excel in business, leadership, and life, discipline and persistent commitment are essential. You know this, but are you trying to go alone? A few key ingredients I’ve found to create persistent commitment include these: We all need a supportive community. Surround yourself with like-minded folks who… View Article
Wowza. This has been a year of learning and this most recent leg has been filled with lessons. Here’s the top lessons I’m learning over the past 50 blogs:
In yesterday’s blog I shared the four common actions in conversations and the two common types of conversations. Today we’re breaking them down into specifics – let’s dig in. The Four Common Actions: The Two Types of Conversations: By being more intentional about how you both speak and listen, you can use conversations to create… View Article
In our work, and in our lives away from work, we participate in conversations. People speak, and people listen. And more is happening than appears to be; promises are made, requests are made, invitations are issued, and proposals for new projects are presented. Life occurs during conversations. In fact, it is in conversations that people… View Article
Online Learning Spotlight
Communication Catalyzer Bundle: Winning Strategies for Stress-Free Communication