December 23, 2020 4:00 am Published by

Episode 87:

In this time of accelerated change and complexity, companies and communities
need change agents to help unlock collective wisdom – and they need it NOW. This new breed of leaders, coaches, experts, and guides are the ones that know how to design human interactions that create psychological safety, accelerated widespread learning, and bring out whole new possibilities in teams and communities.

As the founder of the XCHANGE Approach – now used by hundreds of change agents globally, Jon Berghoff focuses on the art of question design, the science of engineering conversations, and the change that is possible at speed and scale using the XCHANGE Approach.

When COVID hit, industry-leading companies and communities utilized XCHANGE (all remote & digital) to solve unprecedented problems, reimagine a new future, and create new ways of working together.

As a former executive for Vitamix – where revenue grew by 400% in 4 years – and an adjunct teacher at Case Western Reserve University’s globally ranked Weatherhead School of Management, Jon’s refreshing approach combines scientific research and real experience for one of the most relevant conversations today.

What you’ll learn about in this episode:

  • What the “collective intelligence business” is and why it is so important now more than ever
  • How Jon helps change agents and executives unlock collective wisdom
  • What we can do to build a stronger sense of community in a virtual environment
  • How to create more meaningful experiences when we bring our teams together
  • What it takes to unlock potential and collective wisdom at scale
  • How our role as leaders has expanded, and what we can do to adapt


Unlocking Potential at Scale

Jon Berghoff is the CEO and founder of Xchange, a radically effective, scientifically based, multi-disciplinary approach for leading and managing teams, organizations and learning communities, both at in-person events (retreats, conferences, summits & workshops), as well as in the virtual environment. He helps change agents unlock collective wisdom, which is more important now than ever as we work to build a sense of community in a virtual environment. In this episode of the Intentional Greatness podcast, Jon shares his story about the work he is doing to help leaders excel under any circumstances.

Driven by Questions

Xchange is driven by questions, and at the highest level, that is “how do we unlock potential at scale?” Jon refers to this industry as the collective intelligence business, and he never could have predicted how important it would become ten months ago. Jon’s Xchange system is a blend of several processes that work in unison to accomplish big picture goals. Appreciative inquiry, human potential, and catalyzing what’s possible are three of the fundamental processes that make up the framework of Xchange.

Appreciative Inquiry

Appreciative inquiry is a key process in Xchange because it examines what it looks like to give life to a human system. It is a search for the best of what was, is, or what could be, by designing questions and facilitating conversations around them. Appreciative inquiry has the potential to help organizations create experiences that are meaningful and worthwhile. It can build energizing environments that promote creativity and problem-solving and helps us get the most of our time together no matter what environment we are in.

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