111 Veiled Requests #1855
When someone complains, what’s really happening? When we complain it’s because we had different expectations in mind. If you can pause to think, you’ll realize every complaint is a veiled request. When we’re unable to reframe our irritation into a request, we comment about what’s wrong, missing, or shouldn’t be happening the way it is now. It’s easy to roll our eyes or get frustrated and defensive when faced with a complaint, but what could we learn… View Article